Contact us
We aim to respond to every message within 2 business days.
General & sales
Email: contact@merethion.com
Phone: [Phone number — to be added]
Hours: Monday–Saturday, 10:00–18:00 IST
Product support (Akriva)
Email: support@merethion.com
In-product: signed-in users can reach support from within the Akriva dashboard at akriva.ai
For billing issues (failed payments, duplicate charges, invoices or refunds), write to support@merethion.com with your institute name and the payment reference — see our Refunds & Cancellation Policy.
Grievance redressal
In accordance with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, grievances regarding the services or the handling of personal data may be addressed to our Grievance Officer:
Grievance Officer: [Name — to be added]
Email: grievance@merethion.com
Address: [Registered office address — to be added]
We acknowledge grievances within 48 hours and endeavour to resolve them within 15 days of receipt.
Registered office
Merethion (OPC) Private Limited
[Registered office address — to be added]
CIN: [CIN — to be added]