Service Delivery Policy
Last updated: 18 July 2026
Merethion (OPC) Private Limited provides digital services only. Nothing physical is shipped, so no courier, shipping charges or delivery address apply. This page describes how our services — including the Akriva platform — are delivered and activated.
1. How the service is delivered
- Akriva is a cloud-based (SaaS) platform, accessed through a web browser at akriva.ai. No installation is required.
- Access is delivered through your registered account: you sign in with the email used at registration.
- Content produced within the platform (question papers, answer keys, reports, exports to PDF/Word) is delivered digitally, within the product.
2. Activation timelines
| Event | Delivery / activation |
|---|---|
| Account registration (free trial) | Immediate — access is available as soon as sign-up completes |
| Paid subscription purchase | Immediate on payment confirmation — plan features and limits are unlocked automatically, typically within minutes |
| Plan upgrade / change | Immediate on payment confirmation for the new plan |
| Invoices / payment receipts | Issued electronically to the registered email and/or within the product |
3. If access is not activated
If your payment succeeds but your plan is not activated within 24 hours, contact support@merethion.com with your payment reference. We will activate the subscription or, if activation is not possible, refund the payment in full as per the Refunds & Cancellation Policy.
4. Service requirements
- A modern web browser (current versions of Chrome, Edge, Firefox or Safari) and a stable internet connection;
- For students taking computer-based tests: a desktop, laptop or tablet meeting the institute's testing setup;
- Printed papers are produced by the institute using the platform's print/export features on its own equipment.
5. Contact
Delivery or activation questions: support@merethion.com — see our Contact page for full details.